Our Repair Process

Step 1

If you have a carriage clock you would like to be repaired start by reading our Services page, where we detail the type of work we do.

Step 2

When you’re ready to go ahead fill out the form on this page or by hitting the button at the top of the page that say ‘Book A Repair’.

Help filling out this form can be found here.

Step 3

We’ll be in touch to provide an online estimate for the work required and to arrange the shipping of your carriage clock to us. If you have asked for packaging to be sent out to you we will get this in the post.

Step 4

Once we receive your carriage clock one of our horologists will inspect the clock and any work required will be noted.

The final estimate for the work will be emailed over to you, and we will await approval before starting the work.

Step 5

Once you approve the estimate, we will begin the work.

The timeframe for this varies but most clocks have the repair work completed within 4-6 weeks. The clock is then tested for two weeks to confirm the clock is operating correctly.

Step 6

Once we’re happy the clock has been repaired to our standards we will notify you the clock is ready and an invoice will be sent out to you.

Once paid we will send the clock back to you in our packaging